Lauren Marie Dascalopoulos has built a successful career in the aviation and hospitality industries defined by perseverance, adaptability, and a commitment to excellence. As general manager at John F. Kennedy International Airport for Hawaiian Airlines, she oversees daily operations, financial management, and strategic partnerships while ensuring that all decisions align with the airline’s mission and regulatory standards. Her role requires balancing logistical precision with human connection, qualities that have made her an effective leader capable of uniting diverse teams and navigating the fast-paced, high-stakes world of aviation.
Ms. Dascalopoulos’ academic foundation laid the groundwork for her success. She earned an associate degree in hospitality administration and management from Nassau Community College in Garden City, New York. Her education cultivated her passion for customer service and operational efficiency, preparing her to thrive in demanding environments. She has also earned several industry credentials, including a hospitality certification, OSHA certification, ground security coordinator certification and certification as a resolutions officer. These qualifications have strengthened her ability to lead complex teams, ensure safety compliance and uphold professional excellence across all levels of airport management.
Drawing from her diverse professional experience, Ms. Dascalopoulos steadily advanced through roles that required resilience and adaptability. Before becoming general manager, she worked as a team lead at JetBlue Airways, where she mastered the art of problem-solving under pressure and learned the importance of maintaining composure in challenging situations. She also held a leadership role at Hawaiian Airlines during its entry into the New York market, contributing to building a foundation of operational success and customer trust. Her earlier work as lead customer service at JetBlue Airways further sharpened her ability to manage front-line teams and maintain service excellence.
Ms. Dascalopoulos’ first exposure to hospitality came during her time as an intern at Walt Disney World, where she learned the value of guest satisfaction and teamwork. She also worked as a tour guide at John F. Kennedy International Air Terminal, and as a dental hygienist in a general dentistry office. Though her early career began in dentistry, she discovered her true passion in aviation and hospitality. The transition required courage and reinvention, marking the beginning of a career defined by bold choices and an enduring desire to connect with people.
Ms. Dascalopoulos’ professional growth has been guided by mentors who recognized her potential and encouraged her to pursue leadership opportunities. One mentor, the North American general manager for Phoenix at Hawaiian Airlines, played a particularly influential role by helping her build confidence and develop strategies to overcome self-doubt. She credits these experiences, along with her structured upbringing, for shaping her integrity, work ethic and commitment to continuous improvement.
Throughout her career, Ms. Dascalopoulos has been honored for her contributions to the aviation industry and her leadership as a woman in a traditionally male-dominated field. Being named one of the Power Women of Queens by Schneps Media stands among her proudest achievements, a recognition she describes as humbling and affirming. Her inclusion on the Queens Power List and her feature in “Aviation & Airport Leadership Insights” by Metropolitan Airport News further underscore her influence and credibility in the field.
In addition to her professional achievements, Ms. Dascalopoulos is deeply engaged in community and industry organizations. She serves as president of the board of directors for the Kennedy Airport Airlines Management Council (KAAMCO), having previously served as treasurer and as interline and ground operations representative. Through KAAMCO, she promotes collaboration among airlines and airport partners to enhance operational standards and industry cooperation. Beyond her professional affiliations, she supports charitable initiatives through her involvement with Angel Flight Northeast and NFT Charter Services, using her platform to raise awareness and funds for causes that support aviation and community well-being.
Ms. Dascalopoulos’ success reflects her belief in authenticity, teamwork and perseverance. She values the importance of creating a supportive workplace where individuals feel empowered to share ideas and grow. As a leader, she encourages her team to embrace challenges as opportunities for innovation and personal development. Looking to the future, she remains committed to fostering the next generation of aviation professionals. She intends to continue mentoring emerging leaders and expand her involvement in philanthropic efforts that strengthen both the aviation community and the broader public.