Stacey Hanson Riley has built a career defined by innovation, leadership and a steadfast commitment to improving customer relationships and driving organizational growth. Known for her ability to guide teams through complex challenges while cultivating trust with clients, she has earned recognition across the technology and health care sectors for her results-oriented approach and dedication to excellence. At Gainwell Technologies LLC, she works as a client executive leader, managing customer accounts, ensuring financial and contractual success, and spearheading initiatives that expand the company’s reach and impact.
Ms. Riley’s educational foundation has been central to her professional achievements. She earned a Bachelor of Arts in computer science, business administration and physical education from Austin College in Sherman, Texas. This unique blend of technical knowledge and business acumen provided her with a broad perspective that has shaped her approach to problem-solving and leadership. She further demonstrated her commitment to excellence by obtaining certification as a project management professional through Project Management Institute, Inc., a credential that underscores her ability to manage complex projects and deliver measurable outcomes.
Over the course of her career, Ms. Riley has advanced through leadership roles that reflect both her versatility and her strategic vision. As account delivery leader at Gainwell Technologies LLC, she directed service delivery for key clients and strengthened customer satisfaction. In her prior role as principal program manager, she guided teams through critical initiatives, overseeing projects that required both technical expertise and strong leadership. Earlier, she held director-level positions at CherryRoad Technologies and at the Texas Department of Transportation, overseeing enterprise resource planning and providing direction on large-scale systems.
Ms. Riley’s impact extends to her years with Xerox Services, where she rose to vice president after building a reputation for expanding operations and enhancing service delivery across multiple regions. During her tenure, she managed relationships with major clients, developed strategies to increase efficiency and mentored rising leaders within the organization. These experiences not only sharpened her business insight but also deepened her commitment to fostering environments where people can thrive.
Ms. Riley’s earlier career laid the groundwork for these successes. At Unisys, she held leadership positions in program management and technical development, gaining skills that would remain central to her later roles. With GTE Information Systems, she worked as systems team leader for Medicaid Systems, applying her expertise to complex programs. At Electronic Data Systems, DXC Technology Company, she began as a project leader and systems engineer, developing her passion for systems that directly support people and improve access to health care.
Among her most notable achievements was leading the creation of a groundbreaking online system that revolutionized pharmacy reimbursement processes for Medicaid members in Oklahoma. Under her leadership, her team developed technology that processed payments in seconds rather than weeks, an innovation that set a new standard in health care payer systems and demonstrated her ability to bring transformative solutions to life.
Ms. Riley is an active member of Project Management Institute, Inc., continuing to engage with peers and share her knowledge in the field. Beyond her professional contributions, she has shown dedication to civic service through her role on the board of directors for Ronald McDonald House Charities of El Paso.
Throughout her career, Ms. Riley has credited her success to her passion for helping people. She views her work in technology and health care as a way to create meaningful change, ensuring that both clients and communities benefit from improved systems and reliable services. She considers herself fortunate to have experienced two distinct career paths within her industry, spending years in information technology outsourcing with Xerox Services before returning to Medicaid-focused work, where her efforts continue to shape the lives of countless individuals.