Devoting more than three decades as a knowledgeable and trusted professional in the health care field, Marsha M. Frye-Moquin, RN, MSW, LICSW, CCM, is the director of case management and social services at Fairview Hospital, an affiliate of Berkshire Health Systems in Great Barrington, Massachusetts. In her position, she has a host of responsibilities, including yet not limited to overseeing staff, delegating priorities, addressing compliments and complaints, ensuring prompt resolution of issues, connecting individuals with valuable community resources, and handling utilization review matters.
Ms. Frye-Moquin is highly regarded among colleagues and the people she serves for her ability to genuinely engage with and offer dedicated support and guidance to individuals who voice concerns – a testament to her longtime and extensive expertise in patient advocacy and as a registered nurse (RN), a licensed independent clinical social worker (LICSW) with a Master of Social Work (MSW) and a certified case manager (CCM). Her exceptional skills in building and maintaining relationships within the health care industry have earned her respect from doctors, nurses, and ancillary support services. Ms. Frye-Moquin emphasizes the significance of supporting her staff, who face the emotional weight that often accompanies patients’ illnesses, their families’ concerns, and other difficulties associated with working in a medical and a rural setting. Despite the stresses, she remains committed to being creative in finding the best solutions for patients, viewing this dedication as a fundamental part of her work.
In solid preparation for her career distinguished by her desire for ongoing professional development, Ms. Frye-Moquin earned her MSW from the University at Albany, State University of New York in 1994. Achieving this key marker in her higher education journey paved the way for her swift appointment as director of case management and social services at Fairview Hospital within six months. Moreover, her vital credentials as an RN, LICSW, and CCM further solidified her previous professional prowess.
Ms. Frye-Moquin credits her career success with regularly setting new goals and adapting to life’s unexpected challenges. Her continual progress also underscores the importance she has placed on networking to build vital relationships. Such connections have enabled her to seek assistance and advice when needed, enhancing her ability to provide effective care for patients. Balancing her work and life, Ms. Frye-Moquin is the proud mother of three children and dotes on her four grandchildren. She also enjoys time with her dog and four cats.