Hollandra Laurel Geiser-Chang, MSLS, a distinguished professional in library science, has dedicated over two decades to the Pottstown Regional Public Library. Her career culminated in her role as executive director, where she demonstrated exceptional leadership during one of the most challenging periods in recent history. Under her guidance, the library became the first in Montgomery County to reopen after the COVID-19 pandemic began, offering contactless services and ensuring the retention of its employees. Her efforts in securing grants to mitigate financial losses were pivotal in maintaining the library’s operations and reinforcing its role as a vital community resource. Throughout her career, Ms. Geiser-Chang has remained committed to serving others, fostering accessibility, and ensuring that the library remained a hub of learning and support for the public.
Ms. Geiser-Chang’s academic journey gave her the expertise and skills to shape her library science contributions. She earned a Master of Science in library science from Clarion University of Pennsylvania, now Penn West Clarion, where she graduated summa cum laude. She also holds a bachelor’s degree in library science from Clarion University and a bachelor’s degree in business education from Indiana University of Pennsylvania. In addition to her degrees, she has completed specialized training, earned a homeless training certificate and completed a secretarial program at Erin Adult Learning Center. Her academic accomplishments underscore her dedication to education and professional growth, equipping her with the knowledge to lead and innovate within her field.
Before stepping into the role of executive director, Ms. Geiser-Chang dedicated nearly two decades to the Pottstown Regional Public Library as a librarian. She began as the head of circulation, initially working part-time to balance professional responsibilities while caring for her parents. Over the years, she expanded her role within the library, serving as the passport acceptance facility director and actively contributing to the children’s department through storytelling sessions. Her unwavering commitment to literacy and education was not confined to traditional library responsibilities; she also worked closely with unemployed and homeless individuals, teaching them essential computer skills and guiding them through the job application process. Her work reflected her deep belief that libraries should serve as inclusive spaces that empower individuals, regardless of their circumstances.
Prior to her career in library science, Ms. Geiser-Chang developed a strong foundation in administration and management. She worked as an office manager at an insurance agency in Indiana, Pennsylvania, where she honed her organizational and leadership skills. She also held positions at Indiana University of Pennsylvania, serving as a clerk typist and stenographer. These early roles provided her with valuable experience in office operations, financial management, and customer service, all of which proved instrumental in her later success as a library professional.
Ms. Geiser-Chang’s lifelong commitment to service stems from her upbringing, where she was deeply influenced by the compassionate acts of her parents and grandparents. She recalls accompanying her mother on Sundays to deliver flowers to elderly church members, an experience that instilled a profound sense of duty to help others. This early exposure to acts of kindness shaped her approach to her career, reinforcing the importance of community involvement and social responsibility. Her natural inclination to assist others has remained evident in her professional and personal endeavors.
During her tenure as executive director, Ms. Geiser-Chang faced an unprecedented challenge when she was appointed just months before the COVID-19 pandemic began. Determined to keep the library accessible to the community, she made efforts to introduce contactless services, allowing patrons to borrow books and resources safely. She successfully secured grants to offset financial losses, ensuring that the library remained operational despite the economic hardships brought on by the pandemic. Her leadership during this time remains one of her proudest accomplishments, as she safeguarded both the institution and its employees while continuing to serve the public. Her ability to adapt to challenging circumstances demonstrated her resilience and unwavering dedication to the library’s mission.
Ms. Geiser-Chang’s contributions extend beyond her professional roles. She remains actively involved in community service, participating in organizations such as Alpha Sigma Tau, Meals on Wheels America, and local church initiatives. As a volunteer, she has helped provide meals for the homeless and supported various charitable causes to improve the lives of those in need. Her dedication to service reflects her belief in the power of giving back and uplifting those who may be struggling.
Outside of her professional commitments, Ms. Geiser-Chang enjoys reading, writing, and restoring homes. She has a passion for helping others in any way she can, whether through acts of service or by offering guidance to those seeking employment and educational opportunities. She plans to continue her involvement in libraries or employment centers, where she can assist individuals in developing computer skills and navigating job searches. Additionally, she aspires to write a children’s book, further contributing to literacy and education. Her enduring commitment to knowledge and community support continues to drive her post-retirement aspirations.
Ms. Geiser-Chang’s legacy is one of resilience, leadership, and compassion. Throughout her career, she has embodied the values of dedication and service, ensuring that libraries remain essential resources for education, employment assistance, and community engagement. Her impact on the Pottstown Regional Public Library and the broader community will be remembered through her efforts to create inclusive, accessible, and supportive spaces for all. As she continues her journey beyond retirement, her passion for helping others remains at the heart of everything she does.